These Terms of Service (the "Terms") are a binding agreement between you and Generads ("Generads", "we", "us", or "our") and govern your access to and use of the Generads platform at https://generads.ai, the application at app.generads.ai, and all related APIs, features, and services (together, the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
1. Who We Are
Generads is an AI creative platform that helps ecommerce and other brands generate ad creatives, product and listing photos, UGC-style creator shots, virtual try-on imagery, and (as they are released) emails and landing pages, from a brand's own identity and products. You can contact us at support@generads.ai.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business and professional use. If you use the Service on behalf of a company or other organisation, you represent that you have authority to bind that organisation to these Terms, and "you" refers to that organisation.
3. Accounts and Security
- You must provide accurate account information and keep it current.
- You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
- You must notify us promptly at support@generads.ai of any unauthorised use of your account or any other security breach.
- Team and agency accounts may invite additional members; the account owner is responsible for members' compliance with these Terms and for managing their access.
4. Subscriptions, Plans, and Billing
The Service is offered on paid subscription plans. Current plans and their monthly generation allowances are described on our pricing page and are priced per brand:
- Launch — $29 / month per brand, including a monthly allowance of statics.
- Growth — $99 / month per brand, with a higher monthly allowance.
- Scale — $279 / month per brand, with the highest standard allowance.
By subscribing, you authorise us and our payment processor to charge the applicable fees, plus any taxes, to your payment method on a recurring basis until you cancel.
- Auto-renewal: subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
- Cancellation: you may cancel at any time from your account; cancellation takes effect at the end of the current billing period, and you retain access until then.
- No refunds: except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods, unused allowances, or downgrades.
- Usage allowances: plans include a monthly allowance of generated assets ("statics"). Allowances reset each billing period and, unless stated otherwise, do not roll over. We may offer additional capacity or add-ons, which are billed as described at the point of purchase.
- Price changes: we may change plans, features, allowances, or prices. We will give reasonable notice of price increases affecting your renewal; continued use after the change takes effect constitutes acceptance.
- Taxes: stated prices exclude taxes unless otherwise noted; you are responsible for applicable taxes other than taxes on our income.
- Failed payments: if a charge fails, we may suspend or downgrade your access until payment is resolved.
Billing and card processing are handled by our third-party payment processor; your use of paid features is also subject to that processor's terms. We do not store full payment-card numbers.
5. Free Trials, Beta, and Changes to the Service
The Service, or parts of it, may be offered in beta or private-beta form and may be changed, added to, or removed at any time. Features marked "coming soon" are not guaranteed and may change or not ship. Any trial or promotional offer is subject to the terms stated with that offer and may convert to a paid subscription unless cancelled beforehand.
6. Your Content
"Your Content" means the brand information, products, prompts, images, documents, audio, URLs, and other material you submit to the Service. You retain all rights you hold in Your Content. You grant Generads a worldwide, non-exclusive licence to host, store, reproduce, modify, process, and transmit Your Content solely to operate and provide the Service to you, including sending it to the AI and other subprocessors described in our Privacy Policy to generate your outputs.
You represent and warrant that you own or have the necessary rights to Your Content and to the products, trademarks, logos, and images you submit, and that our processing of Your Content as directed by you will not infringe any third-party rights or violate any law. You are responsible for having a lawful basis and any required consents for any personal data (including end-customer data via connected platforms) you provide.
7. Generated Output and Ownership
"Output" means the images, creatives, copy, emails, landing pages, suggestions, and other content the Service generates for you from Your Content. Subject to your compliance with these Terms and payment of applicable fees, as between you and Generads, you own the Output you generate and may use it for your commercial and advertising purposes.
8. Acceptable Use
You agree not to use the Service to create, upload, or distribute content, or to act, in any way that:
- infringes intellectual property, publicity, or privacy rights, including generating imagery of real, identifiable people without their consent or of another brand's protected marks or products;
- is unlawful, defamatory, deceptive, fraudulent, hateful, harassing, or that promotes violence or illegal activity;
- is sexually explicit, involves minors in any inappropriate context, or is otherwise obscene;
- makes false, misleading, or unsubstantiated advertising claims, or impersonates any person or organisation;
- violates the advertising, content, or platform policies of any third-party service on which you publish Output;
- attempts to reverse engineer, decompile, scrape, or extract the underlying models, code, or prompts of the Service, or to circumvent usage limits, security, or authentication;
- introduces malware, overloads or interferes with the Service, or gains unauthorised access to any account, system, or data;
- resells, sublicenses, or provides the Service to third parties except through the multi-brand and agency features we offer for that purpose; or
- uses the Service to build or train a competing AI model or service.
We may investigate suspected violations and may remove content, suspend, or terminate accounts that breach this section.
9. Third-Party Integrations
The Service integrates with third-party platforms (for example, Klaviyo, AI providers, ad-research providers, and our payment processor). Your use of those integrations is also governed by the relevant third party's terms and policies, and you are responsible for the accounts and permissions you connect. When you connect a platform such as Klaviyo, you authorise Generads to access and act on that account as described at the point of connection and in our Privacy Policy. We are not responsible for third-party services, their availability, or their acts and omissions.
10. Intellectual Property in the Service
The Service, including its software, models integration, templates, design, and the Generads name and logo, is owned by Generads or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms. No rights are granted except as expressly stated here. Any feedback you provide may be used by us without restriction or obligation to you.
11. Confidentiality and Data
Our collection and use of personal information is described in the Privacy Policy. Each party will protect the other's non-public information disclosed in connection with the Service and use it only as needed to perform under these Terms.
12. Suspension and Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay fees, use the Service in a way that creates legal or security risk, or if we are required to do so by law. On termination, your right to use the Service ends. We may delete Your Content and Output after termination in accordance with our retention practices; you are responsible for exporting anything you wish to keep before your account closes. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnity, and governing law) will survive.
13. Disclaimers
The Service and all Output are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage. We do not warrant that the Service will be uninterrupted, error-free, or secure, that Output will be accurate, original, non-infringing, or fit for your intended use, or that Output will achieve any particular advertising, sales, or performance result. Any performance figures, examples, or case studies shown are illustrative and are not a promise of results. Nothing in these Terms excludes any consumer guarantees or rights that cannot lawfully be excluded.
14. Limitation of Liability
To the maximum extent permitted by law, Generads and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service or these Terms, whether in contract, tort, or otherwise, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the total fees you paid to us for the Service in the three (3) months immediately before the event giving rise to the claim, or (b) AUD $100. Where liability cannot be excluded but can be limited, our liability is limited, at our option, to re-supplying the Service or paying the cost of having it re-supplied.
15. Indemnity
You agree to indemnify and hold harmless Generads and its officers, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to Your Content, your Output and how you use or publish it, your connected third-party accounts, your violation of these Terms or any law, or your infringement of any third-party right.
16. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in-app or by email. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms. If you do not agree to a change, you must stop using the Service and may cancel your subscription.
17. Governing Law and Disputes
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-laws rules. You and Generads submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, and the courts competent to hear appeals from them. Before commencing any formal proceeding, you agree to first contact us at support@generads.ai so we can try to resolve the matter informally.
18. General
- Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and Generads regarding the Service and supersede prior agreements on that subject.
- Severability: if any provision is held unenforceable, the remaining provisions remain in full force.
- No waiver: our failure to enforce a provision is not a waiver of it.
- Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.
- Notices: we may provide notices to you in-app or by email to the address on your account.
19. Contact
Questions about these Terms can be sent to support@generads.ai. Privacy questions can be sent to privacy@generads.ai.